Knowledgebase: Activation errors
Activation error codes 2, 4, 8, 11, 13, or 101
Posted by Defender Pro on 15 September 2009 08:06 PM

The error codes 2, 4, 8, 11, 13, or 101 indicate that the online activation application cannot get past your NAT router or Firewall. You will need to disable your firewall temporarily to activate online.

If you have Windows Vista or 7 there is also a Windows program called Windows Defender and it can cause this issue. Please open Windows Defender and go to Tools and then Options. Here you will find a lot of configuration options. On the left you will find a section called Administrator. Uncheck 'Use this program' and press the Save button - you will receive a notification saying that 'Windows Defender is turned off' and you can exit Windows Defender. Please try activating again after doing this.

If you are using Windows XP, temporarily disable the firewall that comes with XP (Windows Firewall). To do this, go to Start/Control Panel/Windows Firewall and set it to off. If you have other firewall software installed, disable it temporarily to complete the activation.

If you have Windows Vista and none of the above helped you will need to disable User Account Control. For that you need to open Control Panel, then go to User Accounts, click on Disable or Enable User Account Control and uncheck the UAC box.

If you cannot disable your firewall and disabling Windows Defender did not help I suggest that you try the “Manual Activation” option. Once the steps have been followed, you will be able to activate the program without using the online activation feature.

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