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Knowledgebase

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To contact one of our technical support agents, please login to chat above or telephone 1-877-887-3427 or email support@defender-pro.com. Our support hours are:

Monday thru Friday
From 11:30 AM to 8 PM EST
(8:30 AM to 5 PM PST)
Saturday thru Sunday
From 12PM to 7PM EST
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Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text.


   


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Activation error codes 7 or 5013
Error code 7 or 5013 indicates that you have used up all of your preset activations for your license. If this happens please notify technical support and they will review your account to see if you are eligible for a renewal.
Activation error codes 69 or 5010
Error code 69 or 5010 indicates that the License ID and Password being used does not match with the software being installed. Please make sure you are activating the correct version of your software for your license ID. If you are unsure please contact te...
Activation error codes 2, 4, 8, 11, 13, or 101
The error codes 2, 4, 8, 11, 13, or 101 indicate that the online activation application cannot get past your NAT router or Firewall. You will need to disable your firewall temporarily to activate online. If you have Windows Vista or 7 there is also ...
Activation error codes 100 or 200
Error code 100 or 200 indicates that the Password does not match the License ID being used. If you are receiving this error please make sure that you are typing in your License ID and Password correctly. If you are still having trouble, please contact tec...


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