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Looping Log-in Screen Windows Vista
If you are experiencing a looping log-in, (where you are automatically logged out of windows) this occurs because you are using Vista Service Pack 1. Defender Pro 2012 is compatible with Vista Service Pack 2. Please upgrade to Service pack 2 and t...
IE 9 Conflicts downloading Defender Pro
Sometimes people can have an issue download Defender Pro from Internet Explorer 9. When downloading Defender Pro from the invoice or links with Internet Explorer 9, a message will appear stating that this type of file may be harmful to your computer. To ...
How can I find out how much time I have remaining on my license?
A: You can view your license via the customer portal here: https://secure.defender-pro.com/solo/customers/Default.aspx?AuthorID=2452290&CMID=1 -Under "Existing Customers" select License ID or Customer ID and log-in. Click "License and Activations...
Defender Pro blocked this web page
If you are encountering the message "STOP! Defender Pro blocked this page." the web site in question may be a phishing page or spreading known malware. If you trust the website and would like to continue to access it as normal please click "Add to whit...
"Port Scan Detected" Pop Pop ups
Q:Periodically I will see "Port Scan Detected" Pop Pop ups occur with 2 computers on the same network with Defender Pro installed, both are fully up to date. Both are configured to allow the other's IP address under Firewall>advanced>adpater rules. A: B...


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